Become an ambassador for The DCANS Group (TDG) Limited (or any of its subsidiaries and/or affiliates) and deliver superb service to our customers in one of our Contact Centres.

Working in our customer service centre, you’re so much more than a voice on the phone. You’re an expert, an ambassador and someone who saves the day. Our Customer Service centres have a dedicated team of Sales and Service Advisors.

We’re not about the hard sell. Instead, we believe in ‘sales through service’. That means always giving our customers the best service, making them feel welcome and helping them choose the right product, while also ridding our employer's business(es) off fraudsters and/or bad actors.

TDG is a fun, vibrant and rewarding place to work – and that’s especially true of our contact centres. Things get pretty busy here so if you can still deliver sky high levels of service whilst the phones are ringing off the hook, you’d fit right in. There’s room to grow, too. Many of our advisors progress to Team Leader, Trainer or Operational Manager.

OUR CUSTOMER SERVICE CENTRE IS MADE UP OF THE FOLLOWING AREAS:

Customer Relations

Exceptional knowledge, out of the box thinking and top communication skills are what you need to work in our Customer Relations team. Your natural flair for ‘service recovery’ could make a massive difference to the reputation of our employers and to our customers’ experience when we haven’t got something right.

Business Support Advisors

If you want to understand more about our customers and you’re excited by the prospect of finding out more about sales, our Business Support Advisors work closely with our Trade Sales team and Marketing teams in new acquisitions, contract renewal and loyalty.

Planning Analysts and Analysts

Our analysts are excited by numbers, planning, forecasting, problem solving and analytics. You could play a big part in helping us meet service level objectives by uncovering what we’re doing right and what we could do better.

Communications and Liaison Officers

If you’re creative, love words and know how to write according to a ‘tone of voice’, a career in our Communications team could be for you. Through appropriate, regular, and creative communications, you’ll inform the Contact Centre of any changes or updates they need to know to do their job properly.

HOW TO APPLY

Kindly complete the online job/career application form below and we would contact you from any of our official channels here, if need be.

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